For insurance companies, telecom operators and both online and physical retailers, end-to-end aftersales from claims to repair, refurbishment, secure data erasure and EU-wide logistics.
Our services
Claims handling
Full aftersales handling of insurance and warranty cases.
- For insurers, telecom operators and retailers
- All paperwork in the partner's local language
- Every case traceable in real time
Expert repairs
In-warranty and out-of-warranty repairs by our in-house team or top-rated subcontractors.
- Top-notch diagnostics
- Level 3, Level 2 and chip-level repairs
- OEM (original) and quality aftermarket parts
- Smartphones, laptops, tablets, Apple and more
Grading & regrading
8-tier grading and regrading system from A++ to D, independent and tuned to your market.
- Independent grading to one consistent standard
- Every device tested and logged against IMEI/SN
- Certificate and full device history in the portal
- The "Kron IT Stamp of Approval" boosts resale value
Refurbishment
Bespoke refurbishment that extends device lifetime and powers the circular economy.
- Configurable standards (B2B, B2C, OEM)
- Automated processing for a sustainable proposition
- Devices made retail-ready
- Extends product life and keeps devices out of landfills
Inspections & triage
Intake, inspection and triage of device batches, including non-working stock.
- Receive and QC each device within one working day
- Triage batches of "non-working" devices
- Route to sale, repair or disposal
- Subcontractor quality control by KPI metrics
Data erasure & destruction
Secure data wiping from factory reset to full InfoSec 5 military standard.
- Wipe to your preferred standard, certificate on request
- Device re-imaging, protection against identity theft
- WEEE-compliant physical destruction service with certificate
Configuration & unlock
Software change, upgrading, de-demo, unlock and reflash, without opening the device.
- Non-invasive configuration, preserves the device's waterproofing
- Reflash of stock and unlock to work with all providers
- Software customised exactly how the customer wants it
Logistics
Robust forward and reverse logistics across the EU with leading carriers.
- Bring-In, Collect & Return and On-Site services
- Express and NBD (next business day) delivery options
- Secure cases for phones, tablets and small devices, optional extra insurance
- Carriers: GLS, DPD, UPS, DHL Express
Warehousing & 3PL
Discreet warehousing and full 3PL fulfilment from secure premises.
- Stock neutralising, inventory management
- Pick, Pack & Dispatch direct to your customers
- Stock viewing for bidders in a secure area
- Full 3PL requirements from secure premises
BuyBack & Trade-In
The full buyback package, from end-user intake to swift payout.
- Devices delivered direct from the end-user
- Receive and QC within one working day
- Findings uploaded for a swift payout
- Stock triaged into the required routes
Fraud detection
Device and documentation checks that flag illegitimate claims.
- IMEI/SN and device-condition verification
- Mismatch detection across claims
- Transparent reporting to the partner
Helpdesk & call center
HDI-certified international call center, available 24/7/365 in multiple languages.
- HDI certified, 24/7/365 operability
- Telephone and remote support
- Languages: German, English, Slovenian, Croatian, Serbian
- Dedicated phone number and email for your use
Advanced software
Interconnected workorder management with accurate reports, analytics and API support.
- Advanced workorder management and analytics
- Advanced notifications, the customer is always in the loop
- Repair status checks via website link, telephone or email
- Optional Kron IT RMA database to manage returns
Business continuity
Official support for your disaster-recovery and business-continuity plans.
- Process alignment and staff training
- Standby readiness when the inevitable happens
- Ensures continuation of your business
One partner for all repairs
Grading system
Every industry and partner needs a slightly different grading system. With 3 decades+ of experience we test your stock to your exact requirements and markets.
| Grade | Insurance | Trader | Retail | Etail | What it means |
|---|---|---|---|---|---|
| A+ | A+ | NEW | NEW | New other | Brand new, unused device with no signs of wear. No signs of liquid damage. |
| A | A | A | A | Manufacturer refurbished | No more than 1–2 very light scratches on the back or frame, not visible at arm's length. |
| B+ | B+ | A | A | Manufacturer refurbished | No more than 2–3 very light scratches on front and back, slightly visible on inspection. |
| B | B | A/B | B | Seller refurbished | No more than 4–5 light scratches, or 1–2 small marks on the front that can't be felt with a fingernail. |
| C+ | C | B | C | Used | 5–10 light scratches on the front that can't be felt with a fingernail. Visible signs of use. |
| C | C | C | C | Used | Many light scratches and/or deeper scratches that can be felt. Prolonged use, but fully functional. |
| D | D | C/D | D | Defect | Multiple deep scratches, cracked or smashed, liquid damaged; parts may be missing. Poor cosmetic condition. |
EU-wide coverage
Certifications & standards
- CSR Excellence AwardSustainable ICT SME of the Year, Slovenia
- HDI certifiedCertified helpdesk / support
- ESD / EPACertified workspaces
- WEEE compliantCompliant physical data destruction
- InfoSec 5Military-standard data erasure
Sustainability & the circular economy
Repair, reuse and refurbishment of electronics extend device lifecycles and cut e-waste: from supplier, through operation, to the end customer.
Responsible
World-class sustainable repair capability and compliant handling at every step.
Reuse
Refurbishment extends device life and keeps value in circulation.
Reduce
Failure analysis reduces parts usage and optimises supply chains.
Recycle
Non-repairable devices are handled responsibly, targeting zero landfill.
Complete aftersales & refurbishment services under one roof
For insurance companies, telecom operators and both online and physical retailers, end-to-end aftersales from claims to repair, refurbishment, secure data erasure and EU-wide logistics.