For insurance companies, telecom operators and both online and physical retailers, end-to-end aftersales from claims to repair, refurbishment, secure data erasure and EU-wide logistics.
Certified quality and environmental responsibility
KRON is certified to the international standards ISO 9001:2015 (quality management system) and ISO 14001:2015 (environmental management system). An independent audit confirms that our repair processes, the handling of customer data and the handling of e-waste are documented, measured and continually improved.
- The same verifiable repair quality in Maribor and Ljubljana, for individuals and business partners.
- Traceability of every order: who, what, when and with which parts.
- For insurers, manufacturers and companies: a supplier with an independently audited system, not a promise.
- Less e-waste and documented responsible handling of used parts and batteries.
Both certificates are available to business partners on request. More about the certificates
Quality management
ISO 9001:2015
Every repair follows a documented process: intake, diagnostics, repair with original parts, final inspection and warranty. Defects are measured and fixed at the cause.
Environmental management
ISO 14001:2015
Repair instead of replacement, separate collection and compliant disposal of e-waste, controlled energy and packaging use. Environmental targets are part of the daily work, not of a brochure.
Our services
Claims handling
Full aftersales handling of insurance and warranty cases.
- For insurers, telecom operators and retailers
- All paperwork in the partner's local language
- Every case traceable in real time
Expert repairs
In-warranty and out-of-warranty repairs by our in-house team or top-rated subcontractors.
- Top-notch diagnostics
- Level 3, Level 2 and chip-level repairs
- OEM (original) and quality aftermarket parts
- Smartphones, laptops, tablets, Apple and more
Grading & regrading
8-tier grading and regrading system from A++ to D, independent and tuned to your market.
- Independent grading to one consistent standard
- Every device tested and logged against IMEI/SN
- Certificate and full device history in the portal
- The "Kron IT Stamp of Approval" boosts resale value
Refurbishment
Bespoke refurbishment that extends device lifetime and powers the circular economy.
- Configurable standards (B2B, B2C, OEM)
- Automated processing for a sustainable proposition
- Devices made retail-ready
- Extends product life and keeps devices out of landfills
Inspections & triage
Intake, inspection and triage of device batches, including non-working stock.
- Receive and QC each device within one working day
- Triage batches of "non-working" devices
- Route to sale, repair or disposal
- Subcontractor quality control by KPI metrics
Data erasure & destruction
Secure data wiping from factory reset to full InfoSec 5 military standard.
- Wipe to your preferred standard, certificate on request
- Device re-imaging, protection against identity theft
- WEEE-compliant physical destruction service with certificate
Configuration & unlock
Software change, upgrading, de-demo, unlock and reflash, without opening the device.
- Non-invasive configuration, preserves the device's waterproofing
- Reflash of stock and unlock to work with all providers
- Software customised exactly how the customer wants it
Logistics
Robust forward and reverse logistics across the EU with leading carriers.
- Bring-In, Collect & Return and On-Site services
- Express and NBD (next business day) delivery options
- Secure cases for phones, tablets and small devices, optional extra insurance
- Carriers: GLS, DPD, UPS, DHL Express
Warehousing & 3PL
Discreet warehousing and full 3PL fulfilment from secure premises.
- Stock neutralising, inventory management
- Pick, Pack & Dispatch direct to your customers
- Stock viewing for bidders in a secure area
- Full 3PL requirements from secure premises
BuyBack & Trade-In
The full buyback package, from end-user intake to swift payout.
- Devices delivered direct from the end-user
- Receive and QC within one working day
- Findings uploaded for a swift payout
- Stock triaged into the required routes
Fraud detection
Device and documentation checks that flag illegitimate claims.
- IMEI/SN and device-condition verification
- Mismatch detection across claims
- Transparent reporting to the partner
Helpdesk & call center
HDI-certified international call center, available 24/7/365 in multiple languages.
- HDI certified, 24/7/365 operability
- Telephone and remote support
- Languages: German, English, Slovenian, Croatian, Serbian
- Dedicated phone number and email for your use
Advanced software
Interconnected workorder management with accurate reports, analytics and API support.
- Advanced workorder management and analytics
- Advanced notifications, the customer is always in the loop
- Repair status checks via website link, telephone or email
- Optional Kron IT RMA database to manage returns
Business continuity
Official support for your disaster-recovery and business-continuity plans.
- Process alignment and staff training
- Standby readiness when the inevitable happens
- Ensures continuation of your business
One partner for all repairs
Grading system
Every industry and partner needs a slightly different grading system. With 3 decades+ of experience we test your stock to your exact requirements and markets.
| Grade | Insurance | Trader | Retail | Etail | What it means |
|---|---|---|---|---|---|
| A+ | A+ | NEW | NEW | New other | Brand new, unused device with no signs of wear. No signs of liquid damage. |
| A | A | A | A | Manufacturer refurbished | No more than 1–2 very light scratches on the back or frame, not visible at arm's length. |
| B+ | B+ | A | A | Manufacturer refurbished | No more than 2–3 very light scratches on front and back, slightly visible on inspection. |
| B | B | A/B | B | Seller refurbished | No more than 4–5 light scratches, or 1–2 small marks on the front that can't be felt with a fingernail. |
| C+ | C | B | C | Used | 5–10 light scratches on the front that can't be felt with a fingernail. Visible signs of use. |
| C | C | C | C | Used | Many light scratches and/or deeper scratches that can be felt. Prolonged use, but fully functional. |
| D | D | C/D | D | Defect | Multiple deep scratches, cracked or smashed, liquid damaged; parts may be missing. Poor cosmetic condition. |
EU-wide coverage
Certifications & standards
- CSR Excellence AwardSustainable ICT SME of the Year, Slovenia
- HDI certifiedCertified helpdesk / support
- ESD / EPACertified workspaces
- WEEE compliantCompliant physical data destruction
- InfoSec 5Military-standard data erasure
Sustainability & the circular economy
Repair, reuse and refurbishment of electronics extend device lifecycles and cut e-waste: from supplier, through operation, to the end customer.
Responsible
World-class sustainable repair capability and compliant handling at every step.
Reuse
Refurbishment extends device life and keeps value in circulation.
Reduce
Failure analysis reduces parts usage and optimises supply chains.
Recycle
Non-repairable devices are handled responsibly, targeting zero landfill.
Questions business partners ask
Which devices do you repair for business partners?
Smartphones, tablets, laptops and PCs, game consoles (PlayStation, Xbox, Nintendo), TVs and A/V equipment, smartwatches, power tools and e-mobility devices. All brands, with original parts and authorisations for more than 30 brands.
How fast is a repair and what SLA do you offer?
Most repairs are completed within 24 hours of receipt when parts are in stock; for partners we agree an SLA per device category (for example 2 to 5 working days door to door, logistics included). Our re-repair rate is 0.9 %.
Do you work with insurers and how are claims handled?
Yes. For insurers and device-protection providers (Triglav, Assurant, SquareTrade) we run the whole process: pickup, damage assessment with photos, repair or estimate, report and return. Partners follow every claim in our online portal.
Which countries does your logistics cover?
The whole EU. Pickup and return are organised with contracted carriers (GLS, UPS, DPD, Slovenian Post), with tracking and customs documents for shipments from outside the EU. Our service centres are in Maribor and Ljubljana, Slovenia.
How do you protect the data on devices?
Every order follows our ISO 9001 quality-management procedures; only the assigned technician has access to the device. Devices going to refurbishment or resale get certified data erasure (InfoSec 5) with a certificate per device. A GDPR data processing agreement is signed on request.
Are you certified?
Yes: ISO 9001:2015 (quality management) and ISO 14001:2015 (environmental management), plus ESD/EPA workstations, WEEE compliance and certified data erasure. We provide the certificates for supplier onboarding on request.
Do you offer refurbishment and device grading?
Yes. Used devices are diagnosed, cleaned, repaired, data-erased and graded on an agreed scale (A to D), with a report per device. Suited to retailers, operators and device-leasing providers.
How do we start working together?
Send an enquiry through the form on this page or to partnership@kron.si: volumes, device types and the SLA you need. Within a few working days we return an offer with prices per category, a logistics model and contract terms.
Complete aftersales & refurbishment services under one roof
For insurance companies, telecom operators and both online and physical retailers, end-to-end aftersales from claims to repair, refurbishment, secure data erasure and EU-wide logistics.
Your Trusted Partner for Device Repair in Slovenia
At KRON Servis, we provide comprehensive aftersales and refurbishment solutions tailored for insurance companies, telecom operators, and corporate clients. With a capacity of over 3,284 devices processed monthly and an outstanding customer rating of 4.9/5, we are the leading choice for businesses requiring reliable laptop repair Slovenia and mobile device servicing.
We operate from two modern service centers in Ljubljana (Vilharjeva cesta 29) and Maribor (Zagrebška cesta 83a), open Monday to Friday from 8:00 to 16:00. For every corporate device, we offer precise diagnostics for €25 including VAT, a 12-month warranty, and exclusive use of high-quality OEM parts to ensure maximum reliability.
Efficient B2B Workflows and Real-Time Tracking
We understand that business continuity is critical. Our streamlined processes allow you to easily submit bulk requests for phone repair Slovenia or corporate IT maintenance. You can monitor the progress of every single ticket in real-time through our repair status portal.
Whether you need a dedicated partner for phone repair Ljubljana or a complete logistics solution for electronics refurbishment across the EU, our team is ready to assist. Review our competitive B2B pricing and discover how we can optimize your aftersales operations. For inquiries, please contact us at questions@kron.si or submit your request via our contact form.