Question 1

How long does a repair take?

Accepted Answer

Most repairs are completed within 24 hours if we have spare parts in stock. For more complex repairs, we'll inform you of the estimated timeframe.

Question 2

Will my data be erased?

Accepted Answer

Back up your device before you hand it in, because even a small repair can cause data loss. We do not offer a data preservation service, so the backup is the owner's responsibility. We access the content of your device only when the repair requires it and only as far as it requires, we make no copies and we keep nothing. A factory reset is only performed when the manufacturer requires it.

Question 3

What replacement parts do you use?

Accepted Answer

We exclusively use original OEM replacement parts, ensuring the highest repair quality and long lifespan.

Question 4

Do you offer a warranty on repairs?

Accepted Answer

Yes, we offer a 12-month warranty on labour. Installed replacement parts carry the manufacturer's (OEM) warranty, which varies by part.

Question 5

How can I send my device for repair?

Accepted Answer

You can bring your device to one of our locations, send it by mail, or order a courier pickup. Fill out our form and we'll handle the rest.

Question 6

Do you repair devices under warranty?

Accepted Answer

Yes, as an authorized service center for numerous brands, we perform warranty repairs. You just need proof of purchase.

General Provisions

Device Submission for Repair

Data Protection and Privacy

Purchase of Products

Payment and Invoicing

Delivery and Collection

Complaints and Returns

Warranty

Consumer Rights

Dispute Resolution

Final Provisions

General Terms and Conditions