Your data during the repair
The device you hand in carries your photos, messages and logins. This is how we handle them, and how you protect them before handing the device over.
What to do before handing in a device
Five minutes that save you worry:
- Make a backup (iCloud, Google, computer). For some repairs a reset of the device cannot be avoided.
- Turn off Find My iPhone / Find My Device and remove the activation lock; without that we cannot test the repaired device.
- Remove the SIM and memory card unless we need them for testing.
- Share the unlock code only when we need it for testing; change it after the repair.
- For company devices, release them from MDM or give us your administrator's contact.
What happens to your device with us
Every order follows the documented procedure of our ISO 9001 quality management system:
- Only the technician assigned to the order touches the device; every step is recorded on the work order (who, what, when).
- We do not browse, copy or transfer data. A locked device is unlocked only if you explicitly entrust us with the code, and only to test the repair.
- After the repair the code or pattern is deleted from the order. Waiting devices are kept in a locked room with controlled access.
- If a repair requires a reset or a storage replacement, we tell you and wait for your confirmation before continuing.
ISO 9001 & ISO 14001
Certified quality and environmental management system: documented processes, traceable repairs, responsible e-waste handling.
Quality management
ISO 9001:2015
Environmental management
ISO 14001:2015
For companies
Services for companiesCertified data erasure
For devices going to refurbishment, resale or recycling, data is erased to the InfoSec 5 standard (military-grade overwrite) or physically destroyed in line with WEEE. Companies receive an erasure certificate per device (serial number, method, date, technician).
Data processing agreement (DPA)
When we repair your employees' or customers' devices we are a processor of personal data under the GDPR. On request we sign a data processing agreement (DPA); the list of sub-processors is part of it. Data does not leave the EU.
Privacy questions
For questions about the processing of personal data, an erasure request or a copy of your data, write to us; we answer within the statutory period.
Certified Data Security for B2B Partners
When you require reliable phone repair Slovenia or comprehensive IT asset disposition, data security is paramount. We provide certified data erasure following the strict InfoSec 5 standard. Whether we handle laptops, tablets, or even advanced humanoid robots, our processes strictly adhere to ISO 9001:2015 and ISO 14001:2015 certifications. This ensures that all sensitive corporate information is permanently destroyed before any device is refurbished, recycled, or returned to the market.
Secure Processing and Transparent Operations
Our modern facilities in Maribor (Zagrebška cesta 83a) and our dedicated center for phone repair Ljubljana (Vilharjeva cesta 29) operate under strict ESD/EPA guidelines. Our working hours are Mon - Fri: 8:00 - 16:00. We offer a completely transparent process where initial diagnostics cost 30 € with VAT. Every completed repair includes high-quality OEM parts and a solid 12-month warranty. You can easily track your bulk orders by checking the repair status online. For a full overview of our capabilities, please visit our services page or review our pricing.
Contact Our Security Experts
If you need to discuss data destruction protocols or establish a long-term B2B partnership, please start by filling out our contact form. Alternatively, you can reach our support team via email at questions@kron.si. For enterprise contracts, insurance claims, and reverse logistics across the EU, direct your inquiries to partnership@kron.si. We also provide helpful resources in our repair guides to help you prepare your devices for secure processing.