The device you hand in carries your photos, messages and logins. This is how we handle them, and how you protect them before handing the device over.
What happens to your device with us
Every order follows the documented procedure of our ISO 9001 quality management system:
- Only the technician assigned to the order touches the device; every step is recorded on the work order (who, what, when).
- We do not browse, copy or transfer data. A locked device is unlocked only if you explicitly entrust us with the code, and only to test the repair.
- After the repair the code or pattern is deleted from the order. Waiting devices are kept in a locked room with controlled access.
- If a repair requires a reset or a storage replacement, we tell you and wait for your confirmation before continuing.
What to do before handing in a device
Five minutes that save you worry:
- Make a backup (iCloud, Google, computer). For some repairs a reset of the device cannot be avoided.
- Turn off Find My iPhone / Find My Device and remove the activation lock; without that we cannot test the repaired device.
- Remove the SIM and memory card unless we need them for testing.
- Share the unlock code only when we need it for testing; change it after the repair.
- For company devices, release them from MDM or give us your administrator's contact.
Certified data erasure
For devices going to refurbishment, resale or recycling, data is erased to the InfoSec 5 standard (military-grade overwrite) or physically destroyed in line with WEEE. Companies receive an erasure certificate per device (serial number, method, date, technician).
For companies: data processing agreement
When we repair your employees' or customers' devices we are a processor of personal data under the GDPR. On request we sign a data processing agreement (DPA); the list of sub-processors is part of it. Data does not leave the EU.
Certified quality and environmental responsibility
KRON is certified to the international standards ISO 9001:2015 (quality management system) and ISO 14001:2015 (environmental management system). An independent audit confirms that our repair processes, the handling of customer data and the handling of e-waste are documented, measured and continually improved.
- The same verifiable repair quality in Maribor and Ljubljana, for individuals and business partners.
- Traceability of every order: who, what, when and with which parts.
- For insurers, manufacturers and companies: a supplier with an independently audited system, not a promise.
- Less e-waste and documented responsible handling of used parts and batteries.
Both certificates are available to business partners on request. More about the certificates
Quality management
ISO 9001:2015
Every repair follows a documented process: intake, diagnostics, repair with original parts, final inspection and warranty. Defects are measured and fixed at the cause.
Environmental management
ISO 14001:2015
Repair instead of replacement, separate collection and compliant disposal of e-waste, controlled energy and packaging use. Environmental targets are part of the daily work, not of a brochure.
Privacy questions
For questions about the processing of personal data, an erasure request or a copy of your data, write to us; we answer within the statutory period.