Diagnostics

Device not responding to the charger, or only charging at a specific cable angle? Usually a worn charging port or battery is to blame.

Most common causes

  • Dirt or wear in the charging port
  • A worn-out battery that no longer accepts charge
  • A damaged cable or adapter
  • A fault on the power-management board

What you can check yourself

Try a different cable and charger and gently clean the port with a soft brush. If the issue persists, diagnostics are needed.

How we fix it

Diagnostics tell us whether it’s the port, the battery or the power circuit, we replace only what’s needed, with OEM parts and a 12-month warranty.

Recognised your problem?

Send an enquiry, diagnostics costs €25 incl. VAT and you confirm it before any repair.

Start a repair
  • 12-month warranty
  • Original (OEM) parts
  • Your data stays safe
  • Loaner device for mail-in repairs
  • 3,284+ devices per month